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Frequently Asked Questions

Answers To Common Questions

Carpet Cleaning FAQs

Q. After cleaning, how soon can I walk on my carpet?

A. Immediately right after cleaning. We recommend to lay down towels on the hard surface areas such as tile or hard wood flooring before entering onto the damp carpet.

Q. How long does it take to dry?

A. Depending upon the weather, approximately 3-6 hours.

Q. I’ve heard once you clean carpet it gets dirty faster. True?

A. Not with our Two-Step Clean system. Residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our two-step cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. We remove the dirt and the cleaning solution with clear water rinse and a powerful vacuuming from truck mount system, leaving your carpets soft, clean and Residue Free

Q. Will the cleaning solution harm my children or pets?

A. Our basic cleaning solution is both kid and pet safe, it is very similar to laundry detergent. But as a general rule, keep your children and pets away from lying or playing on wet carpet.

Tile & Grout Cleaning FAQs

Q. How does our process work?

A. Our Pretreatment is applied with a high-pressure spray that not only loosens embedded dirt and cleans the material but simultaneously helps to prevent stains and soiling, by not leaving behind sticky residue! Then, of course, it is extracted with a powerful airflow wand. Our wand that is used recaptures two times the amount of water than that of other cleaning company's tools! After this, we can apply our signature tile and grout sealing to help your tile avoid further wear-and-tear and stain absorption

Q. How often should tile be cleaned?

A. How often you clean your tile floors will depend on how much foot traffic they see. In general, we recommend it at least once or twice a year. However, if you have a busy household, you may need to clean them more often.

Q. Can you restore the beauty of my tile floor if it’s lost its shine?

A. Yes! We can definitely help you get your tile floor looking shiny and new again. Over time, dirt and grime can build up on your tile and make it look dull. Our professional tile cleaning services will remove all of the dirt and grime, leaving you with a beautiful, shiny tile floor.

Q. Can You Get Rid Of Mold And Mildew?

A. Absolutely! Our deep cleaning method can be used on very old tile and grout that hasn’t been properly cleaned for a long time, and you’ll be amazed at the results. In addition, we can work on all kinds of tile floors, including bathrooms and kitchens in private homes, walkways, unique tile patterns, mosaic floors, and commercial tile installations.

Q. How Long Does Grout Take To Dry?

A. It is recommended to wait about 30 minutes before walking on a tile and grout floor, so the sealant can properly dry. It takes approximately 24 hours for the sealant to cure completely, so you should prevent the grout from getting wet.

Furniture Cleaning FAQs

Q. Is a professional upholstery cleaning expensive?

A. Professional upholstery cleaning is just pennies compared to the cost of replacing worn furniture that hasn’t been maintained. Call today to get an estimate from one of our professionals.

Q. How long does it take to get my upholstered furniture professionally cleaned?

A. Total cleaning time depends on the cleaning process used and the amount of time needed for the upholstery to dry. The technician will give you an estimated cleaning time prior to service.

Q. When will I be able to use my furniture after a professional cleaning?

A. Depending on the cleaning method we use, drying time differs. The average drying time is anywhere from 1 to 6 hours.

Q. Do I need to do anything prior to the technician arriving for my scheduled service?

A. Pick up items on the upholstery to be cleaned, such as reading material or office partition décor.

Area Rug Cleaning FAQs

Q. How to clean an area rug?

A. To keep your area rugs looking new, they require regular maintenance and deep cleaning.

Q. Can you steam clean area rugs?

A. We are often asked about steam cleaning area rugs. We do not use steam to clean. We use a process called hot water extraction to clean rugs, which is often referred to as steam cleaning because of the steam you see as we clean.

Q. How much does area rug cleaning cost?

A. Area rug cleaning cost is determined by the size and material of the rug. The technician will give you an exact price before any work is performed.

Leather Cleaning FAQs

Q. Why should I have my leather couch professionally cleaned?

A. Like any skin, leather needs regular care to retain its moisture and softness. Most store-bought leather cleaners and conditioners provide immediate relief but end up causing long-term damage. Professional products applied by professional technicians will keep your leather looking and feeling great for a long time.

Q. Do couch manufacturers recommend professional leather cleaning? If so, how often?

A. Yes, manufacturers recommend cleaning your leather couch every 6-12 months.

Q. What types of leather couches do you clean?

A. We can clean all types of leather, including pigmented, aniline, and nubuck. 

Q. What can I expect from professional leather couch cleaning?

A. Our professional leather cleaning removes soil but it cannot correct the damage that soil has already caused. We can offer you a free demo that will help you understand the potential outcome of the cleaning, all at no cost to you. In extreme cases, some leather may need restoration in addition to cleaning..

Carpet Stretching FAQs

Q. What is carpet stretching?

A. Carpet stretching is a process used to tighten and straighten carpets. It is often done when carpets become loose over time and start developing unsightly ripples that can also be a safety issue. Carpet stretching helps restore a carpet to its original condition, making it look and feel new again.

Q. How is carpet stretching done?

A. The carpet stretching process begins by identifying the areas that need fixing. It uses special carpet stretching tools like tack strips and a stretcher to pull the carpet tight and hold it together by tack strips. The stretcher has two metal bars that are attached to it. The bars are then inserted into the carpet and pull it tight. This process is repeated until all of the wrinkles or ripples have been removed. This process should be done by professionals in order to obtain the best results.

Q. What are the signs your carpet needs stretching?

A. If you’re not sure whether your carpet needs to be stretched, here are some signs that can help you make a decision: -

-Loose carpet and carpet wrinkles

-Carpet pile and excess carpet

-There are visible ripples in the carpet pad

-The carpet is starting to bunch up near the carpet edges

-You keep tripping over your carpet

Q. What are the benefits of carpet stretching?

There are a few benefits of carpet stretching that homeowners and business owners should know about. These include: Restores your carpet

Carpet stretching can help to restore your carpet to its original condition. This means the carpets will look new again and be free of any unsightly wrinkles or ripples.

Improves carpet durability

Carpet stretching can help increase the life of your carpets. When carpets are loose, they can quickly become worn and damaged due to heavy foot traffic. Carpet stretching helps to prevent this from happening.

Adds value to your home or business

Carpet stretching is a great way to add value to your home or business. By making your carpets look new again, you will be increasing the overall aesthetics of the space. This makes the right impression on potential customers walking into your home or business for the first time. This is especially effective when paired with professional carpet cleaning!

Enhances safety

Wrinkles and ripples in carpets can be a safety hazard. They can cause people to trip and fall, leading to serious injuries. Carpet stretching helps to eliminate these hazards. 

It saves you replacement costs

If you have a new carpet that is beginning to lift or show signs of rippling, carpet stretching can be a cost-effective way to repair it. Rather than replacing the entire thing, you can get your carpet stretched and save yourself some money.

Carpet Repairs FAQs

Q. What types of carpet damage can be repaired by professionals?

A. Professional carpet repair services can address various types of damage, including tears, burns, stains, pet damage, seam repairs, and carpet stretching to fix wrinkles or loose areas.

Q. Can You Repair The Berber Carpet?

A. Yes. We’re experts when it comes to cleaning and repairing Berber. We’ll also gladly take care of your Oriental rugs, Persian rugs, olefin rugs, Chinese rugs, Indian rugs, Pakistani rugs, and much more.

Q. Will my repaired carpet look as good as new?

A. Professional carpet repair services aim to restore the appearance of your carpet to its original state. However, factors such as the age of the carpet, wear patterns, and color fading may affect the final appearance. In most cases, a high-quality repair will be difficult to notice, mainly when performed by experienced technicians. 

Q. How long does a carpet repair service take to complete a job?

A. The time required for a carpet repair service to complete a job depends on the type of repair needed. Minor repairs take one to two to three hours, while more complex repairs can take longer. 

Q. Can a carpet repair service fix issues with carpet padding?

A. Yes, professional carpet repair services can also address issues with the carpet padding, such as replacing damaged or worn-out padding and correcting problems that cause discomfort or uneven surfaces. 

Carpet Patching FAQs

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Pet Stain & Odor FAQs

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Mattress Cleaning FAQs

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Drapery Cleaning FAQs

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